Privacy Policy

1. Introduction

This Privacy Policy describes how NEPTUNE WATER LLC ("Neptune Water," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit our website or interact with us in the United States.

By using our website, you agree to the practices described in this policy. If you do not agree, please do not use the site.

2. Information we collect

We may collect the following types of information:

• Contact information: name, email address, mailing address, and any details you provide when reaching out to us.
• Account information: username, password, and profile details if you create an account with us.
• Usage information: pages visited, time spent on the site, and interactions with our content.
• Device and technical information: IP address, browser type, operating system, and device identifiers.

3. How we use your information

We use the information we collect to:

• Provide, operate, and improve our water solutions and website.
• Respond to inquiries, quotes, and customer support requests.
• Process transactions and deliver products or services.
• Communicate updates, promotions, and service-related notices.
• Maintain security, prevent fraud, and comply with legal obligations.

4. How we share your information

We do not sell or rent your personal information. We may share information with:

• Service providers: trusted third parties that help us operate our website, process payments, or deliver services.
• Legal compliance: when required by law, court order, or government request.
• Business transfers: in connection with a merger, acquisition, or sale of assets.

5. Your privacy rights

Depending on your state of residence, you may have rights under U.S. state privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These rights may include:

• The right to know what personal information we collect and how we use it.
• The right to request deletion of your personal information.
• The right to correct inaccurate personal information.
• The right to opt out of the sale or sharing of personal information.
• The right to non-discrimination for exercising your privacy rights.

To exercise these rights, contact us at online@neptunew.com.

6. Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us.

8. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

9. Contact us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: online@neptunew.com
• Address: 1620 Claremont Terrace, CLOVIS, New Mexico 88101